Privacy Policy
Introduction
At Hard Rock Casino Online, we value your privacy. This Policy describes how we collect, use, share, and protect your personal information when you use our website, mobile app, and services. We’re committed to protecting your privacy and handling your data transparently. This policy applies to all users of our online gaming platform in Canada.
Information We Collect
Personal Information
We collect information you provide when you:
- Create an account with us (name, DOB, address, email, phone)
- Verify your identity (government ID, proof of address)
- Make transactions (payment information)
- Participate in our promotions or loyalty programs
- Contact our support team
Automatically Collected Information
When you use our services, we automatically collect:
- Device information (type, OS, browser)
- IP address and location data
- Login activity and timestamps
- Pages viewed and features used
- Game play data and wagering history
- Session duration and visit frequenc
Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience and enable functionality. You can manage cookie preferences in your browser settings.
How We Use Your Information
We use your personal information to:
- Create and manage your account
- Process transactions and maintain records
- Verify your identity and age
- Provide customer support
- Prevent fraud and illegal activities
- Comply with regulations
- Personalize your experience
- Communicate about promotions and updates
- Improve our services
Legal Basis for Processing
We process your information based on:
- Our contract with you when using our services
- Compliance with Canadian gaming regulations
- Our legitimate business interests
- Your consent, where required by law
Information Sharing
We may share your information with:
Service Providers
Third-parties who help operate our business (payment processors, verification services, IT support).
Gaming Authorities
Regulatory bodies in Canadian provinces where we operate.
Legal Requirements
When required by law or to protect our legal rights.
Corporate Transactions
In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
Data Security
We implement technical and organizational measures to protect your information, including encryption, access controls, security assessments, and staff training.
While we strive to protect your information, no online method is 100% secure.
Data Retention
We keep your information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, account information is retained for the duration of your account plus up to seven years.
Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Delete your data (subject to requirements)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
Contact our Privacy Team to exercise these rights.
Responsible Gaming and Self-Exclusion
If you self-exclude, we’ll retain certain information to enforce this across our platforms and physical locations, even if you request deletion.
International Data Transfers
Your information may be processed in countries outside Canada. We ensure appropriate safeguards protect your information.
Children's Privacy
Our services aren’t directed to individuals under 19 (or the minimum gambling age in your province). We don’t knowingly collect data from minors.
Changes to This Policy
We may update this Policy to reflect changes in our practices. We’ll notify you of material changes before they become effective.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team through our website’s Contact Us page or by email at [email protected].
Provincial Gaming Authority Information
For privacy concerns related to online gambling regulation, you may also contact your provincial gaming authority:
- Ontario: iGaming Ontario
- British Columbia: British Columbia Lottery Corporation
- Quebec: Loto-Québec
- Alberta: Alberta Gaming, Liquor and Cannabis Commission